Privacy

Safe e-commerce certified

Updated 2019-04-04
Laches Sapatos AS (org.no. 985 607 842)

This privacy statement applies from April 4, 2019 and replaces all previous versions.

1. Generally

Sapatos We take care of your privacy. In this privacy statement, we inform about how we handle your personal information in connection with visiting our website, registering an account via some of our website, buying our products or services, or when you are otherwise in contact with us. In this statement you will also find information on what rights you have regarding the handling of your personal information in accordance with the Privacy Regulation GDPR.

We can make changes to our privacy statement to reflect changes in our business, on our websites or services, or current law. The latest version of the Privacy Statement is always found here on the site.

Feel free to contact us if you have questions or views.

2. What is a personal information and what is a processing of personal data?

Personal information is all information that directly or indirectly (with or without other information) can be linked to you, e.g. Name, birth number, IP address or purchase history.

All types of personal data measures are personal data processing, such as collection, registration, organization, storage, processing or change, reading, use, delivery, dissemination or other delivery of information, assembly or interconnection, blockage, deletion or destruction.

3. Who is responsible for the personal information we collect?

Sapatos AS (org.no 985 607 842) and is responsible for such treatment in accordance with current legislation.

4. How do we collect personal information?

In collaboration with Stripe, Klarna, Paypal, Apple Pay and Vipps, we offer sales from our online store. Sapatos Does not store more information from the customer than is necessary to send out the customer's order (ie name, address, phone and email). All other information collected to complete the payment stores Stripe, Klarna, PayPal, Apple Pay and Vipps in their systems.

If you would like to create a customer account at Sapatos We collect personal information such as complete name, address, e-mail address, telephone number, payment information, purchase, order and use history, IP address and other case-related information, e.g. Information that you provide when contacting our customer service.

More information about your privacy at Stripe, Klarna, PayPal, Apple Pay and Vipps can read:
- Strip privacy
- Clear Privacy
- PayPal Privacy
- Apple Pay Privacy
- Vipps Privacy

5. What personal information do we collect and why?

a) In order to handle orders and purchase

Personal information is processed to enable the following:
Delivery of an ordered/purchased product or service
Payment handling (including analysis of possible payment solutions, which may include a check against payment history and obtaining credit information from the credit information company.
Address control against external sources, e.g. Clearna or similar
Handling of complaints and guarantee cases
The categories of personal data that are processed are:

Name:
Birth number (if you select Invoice from Klarna)
Contact Information (eg Address, Email, Phone Number)
Payment information (eg card number, transaction date, cardholder)
Credit Information from Credit Information Company
Order information
User information for my account (only members)
Your correspondence

Legal basis:
Fulfillment of a purchase agreement. This collection of your personal information is required for us to fulfill our obligations according to the purchase agreement.
Storage time:

The purchase has been completed (including delivery and payment) and for a period of 36 months after this with the aim of handling any complaints and guarantee cases.

b) In order to manage membership and "my account"

Personal information is processed to enable the following:
Provide permission to log in
Maintain correct and updated information
Opportunity for you to follow your purchases and payment history
Opportunity for you to save favorites and similar underletting action
Handling your customer selection (eg your profile and your settings)
The categories of personal data that are processed are:

Name and Contact Information (eg Name, Address, Email, Phone Number)
Username and password
Order history
Payment information
Settings regarding your profile and your personal choices
Legal basis:

Fulfillment of agreement. The treatment is necessary to create and manage your membership pages in accordance with membership terms and thereby to carry out our agreement with you.
Storage time:

Until you end your account. If your membership has been inactive for 36 months, we delete your account and related information, provided you have no debt to us. By inactivity we mean that you have not registered a purchase.

c) In order to handle customer service cases

Personal information is processed to enable the following:

Communication and answering questions to customer service by phone, email or in digital channels (including social media)
Processing of complaints and support cases (including technical support)
The categories of personal data that are processed are:

Name and Contact Information (eg Name, Address, Email, Phone Number)
Your correspondence
Information on the time of purchase, place of purchase, possibly incorrect/complaint
Technical information about your equipment
Legal basis:

Justified interest. The treatment is necessary to satisfy our and your legitimate interest in handling customer service cases.
Storage time:

The information is processed for the customer service case has been closed and for a period of 12 months after this with the aim of providing better customer service in the event of a renewed case.

d) In order to be able to prevent abuse of a service or to prevent, prevent and investigate fractures against the enterprise

Personal information is processed to enable the following:

Investigating or preventing fraud or other offenses through, for example, incident reporting in store.
Prevent junk mail, phishing, harassment, attempted illegal login in the user account or other actions prohibited according to an enterprise's terms of use.
Protect and improve the company's IT environment from attacks and interventions
The categories of personal data that are processed are:

Purchase and user-generated data (eg click and visitor history)
Social Security number
Video recordings from camera surveillance
Information on devices used by customer, and settings, e.g. Language setting, IP address, browser settings, time zone, operating system, screen resolution and platform.
Information on how our digital services are used.
Legal basis:

Fulfillment of legal obligation (if so is available) alternatively legitimate interest. If no legal obligation is available, the treatment is necessary to satisfy our legitimate interest in preventing the abuse of a service or to prevent, prevent and investigate and investigate the company.
Storage time:

From the collection and for a period of 36 months later.

e) In order to be able to conduct and handle participation in competitions and events

Personal information is processed to enable the following:

Communicate with participants participating in a competition organized by the enterprise
Communicate with participants before and after an event (eg confirmation of applications, questions or evaluations).
Identify the participant and control the participant's age
Kåre winners and convey winnings
The categories of personal data that are processed are:

Name
Contact Information (eg Address, Email, Phone Number)
Information provided in competition contributions
Information provided in evaluations of event
Legal basis:

Justified interest. The treatment is necessary to satisfy our and your legitimate interest in dealing with your participation in competitions and/or events.
Storage time:

From the collection and for a period of 36 months later.

f) In order to market products and services

Personal information is processed to enable the following:

Viewing relevant product recommendations, providing suggestions for purchasing lists, remindingly reminded/abandoned digital shopping carts, storing shopping lists to simplify future purchases or similar measures that simplify your purchase experience.
Send direct marketing via e-mail, SMS, social media or other similar electronic channels for communication as well as by mail, including offers from partners to existing customers.
Perform promotions or send offers and invitations to events
The categories of personal data that are processed are:

Name
Contact Information (eg Address, Email, Phone Number)
Residence
Information on completed purchases
Purchase and user-generated data (eg click and visitor history)
Legal basis:

Fulfillment of agreement for customers with my account
Dispute of interests for recipients of newsletters and visitors on websites
Storage time:

For fulfillment of agreement: until you end your account.
For balance of interests: From the collection and for a period of 36 months later.

6. How long do we store information about you?

Your personal information is stored only as long as it is required to fulfill the purposes of the processing, or as long as we must store them according to law. See more about the specific storage times under respective purposes in point 5 of this privacy statement.

7. Do we share personal information?

We only share your personal information when this is a legal requirement or otherwise when it is permitted by law. In some cases, we can use data processors who help us with marketing or to process agreements and orders, e.g. Expedition and logistics companies, banking and credit card companies or marketing suppliers. In such cases, we have entered into an agreement for the data processor that ensures that there are security measures in place to protect your information. When we share your information, these will be used for the same purpose that we initially collected them.

We minimize the transfer of personal data to countries outside the EU/EEA. In cases where this happens, e.g. According to particularly high demands and agreements, there are system -based support and maintenance.

We also share your personal information with certain companies that are independent controllers, e.g. authorities or companies that offer independent payment solutions or general goods transport. These companies themselves control how the information should be processed in accordance with their privacy statements.

8. Can children use our services?

Our websites and services are not aimed at children under the age of authority. We do not consciously collect information, including personal information, from children or other persons who are not legally entitled to use our websites and services. If we are told that we have received personal information from a child under the age of authority, we will delete them, unless the law requires us to store them. Contact us at webshop@Sapatos.COM if you believe we have collected information about a child under the age of authority by mistake.

9. How are your personal information protected?

We implement necessary legal, technical and organizational security measures to protect your personal information from being manipulated, lost or destroyed or unauthorized persons access them. Our safety routines are updated as the technique is developed and improved.

10. Social media

At the moment you can follow us via various social media, including Facebook and Instagram. In these accounts, we are only responsible for any personal information that we ourselves publish or can influence the publication of.

11. How do we use cookies (cookies)?

On Sapatos Its website is used cookies, which are small text files stored on the visitor's computer and which are possible to use to follow the activity of the visitor on the page. Sapatos Uses cookies to improve the user experience for the visitor and customize the page according to wishes, choices and interests. INNormation cabinetsMake sure the visitor is logged in to the page and does not have to log in to each new page that opens on the site.

There are two main types ofcookies:

  • A permanent cookies remain on the visitor's computer for a specific time.
  • A session information cabinet is temporarily stored in the computer memory during the time a visit is on a website. Session information cabinets disappear when you close your browser.

Permanent cookies are used to store any personal settings to Sapatos So you don't have to repeat certain choices every time you visit the page. Session information cabinets are used, among other things, with regard to registering statistics on the application on the page.

To remove cookies:

If you no longer want to use cookies, you can turn off cookies in your browser settings. You can also set your browser so you are asked every time Sapatos'S website is trying to place a cookie on your computer, or delete previous cookies that you no longer want to appear.

How to remove cookies can vary based on which browser you use. If you use a PC, cookies can be removed using the shortcut command [Ctrl]+[Shift]+[Delete].

If you use Mac, click the link for the browser you use:
Internet Explorer
Mozilla firefox
Google Chrome
Opera
Safari
Flash cookies

Add the mark that if you choose not to use cookies, the functionality of certain parts of the site is limited. For example, you cannot make a purchase.

12. What rights do you have?

In accordance with GDPR, you have certain rights regarding the processing of your personal information. Access to your personal information (so -called register extracts)
You have the right to demand access to your information via a register extract. Since it is important that we do not publish your personal information to anyone else, a request for register extract must be submitted in writing and signed by you.

Correction of personal data
You always have the right to demand that your personal information be corrected. You have the opportunity to log in to "My Account" and correct incorrect information, or contact our customer service.

Deleting your personal information
You may require deletion of your personal information, assuming that we do not have an obligation to store personal information in accordance with current laws and regulations.

Restriction of treatment
You are entitled to object to your personal information at any time that is based on a balance of interest. You also have the right to object to your personal information being processed for
Marketing purposes. This means that you have the right to say no to newsletters and other marketing broadcasts from us. If you object to marketing, your personal information will no longer be processed for such purposes.

Data portability
You have the right to demand that personal data be moved from us to another enterprise, authority or organization. This right is limited to information that you have delivered to us yourself.

13. How do you easily contact us for questions about privacy?

If you have questions related to computer and privacy or believe we have handled your personal information incorrectly, you can always contact us via our customer service at webshop@Sapatos.COM or +47 64 00 75 00.

14. Complaint to supervisory authority

Anyone who believes that there is incorrect handling of personal data may submit a complaint to the Data Inspectorate who is responsible for supervision in accordance with current privacy laws.


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